Return & Refund Policy
Last updated: October 28, 2026
We want you to love what you ordered. If something isn’t right, you can return it within 30 days of delivery.
1. 30-day return window
You can request a return within 30 days of the date your order was delivered.
2. Return conditions
To be eligible, items must be:
- unworn (beyond trying them on), unwashed and undamaged;
- in their original condition, with all tags and labels still attached;
- returned with their original packaging where possible.
We cannot accept items that show signs of wear, washing, perfume, makeup, alteration or damage, unless the item was faulty when you received it. For hygiene reasons, underwear, swimwear bottoms and pierced jewellery cannot be returned unless faulty.
3. How to start a return
Please contact us before sending anything back. Email support@olympustoronto.com with:
- your full name and order number;
- the item(s) you want to return;
- the reason for the return (and photos if the item is damaged, faulty or incorrect).
We will reply with return instructions and the return address. Returns sent without contacting us first, or to the wrong address, may be delayed or cannot be processed.
4. Return address
Only send your return to the address we provide in our return instructions. Please do not use the sender address on your parcel, as this is often not our returns facility. The returns address may be outside Canada.
5. Return shipping costs
Return shipping costs are paid by the customer, unless the item is faulty, damaged or not what you ordered; in those cases we cover the return or send a replacement. We recommend using a tracked shipping service and keeping your receipt until your refund has been processed, as you remain responsible for the parcel until it reaches us.
6. Exchanges and sizing
Need a different size? Contact us before returning your item and we’ll help you with an exchange where stock is available.
7. Inspection
Once your return arrives, we inspect it to check that it meets the conditions above. If an item does not meet them, we may refuse the return or offer a partial refund, where permitted by law, and we will tell you why.
8. Refunds
Approved refunds are issued to your original payment method within 14 days of approval. Your bank or card issuer may need a few extra business days to show the refund on your statement. Original shipping charges (if any) are refunded only if the item was faulty, damaged or incorrect, or where required by law.
9. Faulty, damaged or incorrect items
If you received a faulty, damaged or incorrect item, contact us as soon as possible (and within 7 days of delivery for damage in transit) with your order number and clear photos. Please don’t throw away, alter or send back the item until we have reviewed your claim. We will offer a replacement, exchange or refund.
10. Promotions and bundles
If you return part of an order bought with a bundle, multi-buy or free-gift offer, your refund may be recalculated based on the items you keep. Free gifts may need to be returned together with the qualifying purchase.
12. Fair use
Our return policy is intended for genuine purchases. We may refuse returns that are fraudulent or abusive, for example items that have been worn for events, or repeated ordering of multiple sizes with the intention of returning most of them.
13. Your rights
This policy is in addition to, and does not limit, your rights under applicable consumer protection law.
Contact us
Questions about this policy? Email us at support@olympustoronto.com and include your order number where relevant. We aim to reply within 1–2 business days.