Shipping & Delivery Policy

Last updated: October 28, 2026

This policy explains how and when we ship your order.

1. Where we ship

We currently ship to addresses across Canada.

2. Shipping costs

Shipping is free on orders across Canada, unless a different rate is clearly shown at checkout. Any charge always appears before you pay.

3. Order processing

Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). During sales and peak periods such as Black Friday, processing can take a little longer. You will receive a shipping confirmation email with a tracking link once your order has shipped.

4. Delivery times

After processing, delivery usually takes 4–9 business days. Delivery times are estimates and not guaranteed; delays can be caused by carriers, customs, weather, holidays or peak periods.

5. Carriers and fulfilment

We ship with tracked delivery. Your order may be handled by more than one carrier (for example an international partner and Canada Post for final delivery), and depending on stock location, orders may be shipped from a fulfilment centre outside Canada.

6. Duties and import taxes

Orders shipped from outside Canada may be subject to duties and import taxes. [Confirm with your supplier and keep one option: duties are prepaid and included in your order total, OR duties may be charged on delivery and are payable by the recipient.]

7. Tracking

Tracking information can take a few days to activate after shipment and may update in steps as your parcel moves between carriers. A gap in tracking updates does not usually mean your parcel is lost.

8. Shipping address and incorrect addresses

You are responsible for entering a complete and correct shipping address at checkout, including apartment or unit number, postal code and phone number. Please check your order confirmation email carefully.

If you notice a mistake, email us at support@olympustoronto.com within 24 hours of placing your order. We will do our best to update the address, but we cannot guarantee changes once an order is being processed or has shipped.

We are not responsible for orders that are delayed, lost or delivered to the wrong place because of an incorrect or incomplete address provided at checkout. If tracking shows that a parcel was delivered to the address you entered, the order is considered delivered and we are not obliged to send a replacement or issue a refund, except where required by law.

If a parcel is returned to us because of an incorrect address, we can resend it once you have confirmed the correct address; the cost of resending may be charged to you.

9. Multiple parcels

Orders with several items may arrive in more than one package, each with its own tracking number and possibly on different days.

10. Delivered but not received

If tracking shows your parcel as delivered but you cannot find it, please check around your property, with neighbours, your building’s mailroom or reception, and any Canada Post pickup notice. If it is still missing after 48 hours, contact us with your order number and we will open an investigation with the carrier.

11. Lost, delayed or damaged parcels

If your parcel is significantly delayed or appears lost, contact us and we will investigate with the carrier; in some cases we need to allow the carrier reasonable time to locate it. If your order arrives damaged, contact us within 7 days of delivery with your order number and photos of the item and packaging. Please keep the item and packaging until we have reviewed your claim. If we confirm that a parcel is lost or damaged, we will send a replacement or issue a refund.

12. Refused or unclaimed parcels

Refusing a delivery or leaving a parcel unclaimed is not a substitute for our return process. We will handle a refund once the parcel has been returned to us; any return shipping costs we incur may be deducted where permitted by law. For normal returns, please follow our Return & Refund Policy.

13. Your rights

Nothing in this policy affects your rights under applicable consumer protection law.

Contact us

Questions about this policy? Email us at support@olympustoronto.com and include your order number where relevant. We aim to reply within 1–2 business days.